When a user looses the access on documents of a folder, all the actions and unread comments for the user needs to be cleared as the user will no longer be able to complete the actions or read the comments.
This happens in the following two cases:
While changing a role of a user, the new role may not have access to certain folders.
While deactivating a folder, access on all the documents in the folder is lost.
In both the above cases the user needs to clear incomplete actions and unread comments. The user is displayed with the list of incomplete actions and Unread comments on all the documents on which the user will loose access.
Click on the 
icon
to clear the incomplete actions for the users as displayed and then
clear the actions as per the steps in Clear
Action on Documents.
Click on the 
icon to clear the unread comments for the users
as displayed and then clear the unread comments as per the steps in
Clear Comments as Read
Can
Clear Unread Comments privilege is require in order to get access
to icon.
Click on Continue to confirm.
All
the displayed comments for the users will be cleared by marking them as
read.
The
comments for the selected user will no longer be displayed as Unread on
the All Workspace Home Page.
5. Click on Submit button to continue with Changing the role / deactivating the folder.
Useful Links: